Navigating the New Microsoft Partner Agreement

Let’s clear up the confusion.


Microsoft recently informed all Cloud Solution Provider (CSP) partners and resellers of the non-renewal of their CSP Agreement, effective August 31, 2019. All CSP partners are now required to accept the new Microsoft Partner Agreement (MPA) prior to January 31, 2020. This change is connected to Microsoft’s push to establish a unified agreement that can be applied to all Microsoft partners.

What to Expect

  • Making the switch: Microsoft effectively cancelled all Microsoft Cloud Reseller Agreements (CRA) on August 31, 2019. The new Microsoft Partner Agreement (MPA) was made available for acceptance in the Microsoft Partner Center the following day. 
  • Act now: Partners are urged to execute the MPA as soon as possible. 
  • Business as usual: While Microsoft terminated all CRAs on August 31, 2019, partners will be able to transact as normal within the CSP Program until January 31, 2020 without accepting the new MPA, per the transaction terms stated in the Notice of Non-Renewal. 
  • Don’t get left behind: Those that have not accepted the MPA by January 31, 2020 will be limited to the management and servicing of existing customers and subscriptions until August 31, 2020.

Key Dates

July 31, 2019

MPA available for partner preview in the Partner Center.

August 31, 2019

All versions of the Microsoft Cloud Reseller agreement expire.

September 1, 2019

MPA available for acceptance in the Partner Center.

January 31, 2020

All partners must accept the MPA to continue transacting in the CSP program.

Frequently Asked Questions

Below are the most commonly asked questions that Pax8 has received since the MPA became available on September 1, 2019. Additional information can be obtained via the resources listed at the bottom of the page. 

Q: How do I accept the MPA?

A: Log in to the Partner Center with a global admin, then click ‘CSP > Overview’. Click ‘OK,’ then click ‘Accept and Continue’.

Q: How can I confirm if the MPA has been completed? 

A: From the Partner Center, click the gear icon (Settings) in the top right corner, then view the agreement under ‘Program Info’.

Q: Why don’t I see the CSP section?

A: The account is not enrolled in the Microsoft CSP program yet. Use this link to enroll:

Q: I accepted the MPA already – why don’t I see “Reseller Profile” or “Indirect Reseller Terms”?
A: That section only applies to Indirect Resellers. If not enrolled as an Indirect Reseller, the section may be called “Organization Profile” and the agreement will be referred to as the Microsoft Partner Agreement.
Q: Why do I get an error that I am not qualified to accept the agreement?
A: Only Global Admins can accept the agreement. Ensure that the logged-in user logged is a Global Admin here:  

The Official Terms of the MPA

Provided by Microsoft:

The Microsoft Partner Agreement (MPA) is a modular, perpetual agreement that delivers the most relevant terms and conditions based on partner type and offers they are qualified to sell. The Cloud Solution Provider (CSP) program will be the first partner channel to use the new agreement; in the long term it will apply to all partner channels and offers.

It is imperative for Microsoft to digitally transform to better support customer needs, grow business and compete in a cloud-first world. Part of this digital transformation requires upgrading partner agreements to align with this reality.

The goals are to make the contracting experience easier and to continue meeting regulatory obligations and our partners’ expectations of trust. To achieve these goals, the Microsoft Partner Agreement provides a simpler process to accept and manage agreements and incorporates terms that support our commitment to privacy, security, compliance, and transparency.

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Helpful Resources